Lux Glazing is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

Who We Are

Lux Glazing provides made-to-measure windows, doors, and glazing solutions in the UK.
If you have any questions about this policy or how we handle your data, you can contact us via the Contact Us page on our website.

What Information We Collect

We may collect and process the following personal information:
• Name
• Phone number
• Email address
• Property address
• Details submitted through quote or enquiry forms
• Any information you provide during communication with our team

We only collect information that is necessary to provide our services.

How We Use Your Information

We use your personal data to:
• Provide quotations and respond to enquiries
• Arrange site visits and measurements
• Process deposits and payments
• Manufacture and install your products
• Communicate with you about your order or project
• Improve our services and customer experience

We do not use your data for unnecessary purposes.

Legal Basis for Processing

We process your personal data under the following legal bases:
• To perform a contract or take steps before entering a contract
• To comply with legal obligations
• With your consent, where required
• For legitimate business interests, where these do not override your rights

Sharing Your Information

We do not sell or rent your personal data to third parties.

Your information may be shared only when necessary, such as:
• With trusted suppliers involved in manufacturing your products
• With payment processors to complete transactions
• When required by law or legal authorities

All third parties are required to handle your data securely and lawfully.

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
Your data is stored securely and only accessed by authorised personnel.

How Long We Keep Your Data

We keep your personal information only for as long as necessary to:
• Complete your order and installation
• Comply with legal and accounting requirements
• Resolve any disputes or issues

Once no longer required, your data is securely deleted.

Your Rights

Under UK data protection law, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data where applicable
• Object to or restrict certain processing
• Withdraw consent at any time (where applicable)

To exercise your rights, please contact us.

Cookies

Our website may use cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings.

Changes to This Policy

Lux Glazing may update this Privacy Policy from time to time. Any changes will be posted on this page.

Governing Law

This Privacy Policy is governed by the laws of England and Wales.